ITIL V3 Roles and Responsibilities Templates

ITIL V3 (Information Technology Infrastructure Library) Roles and Responsibilities Templates

ITIL V3 roles within Service Strategy
- IT Steering Group (ISG)
- Financial Manager
- Service Portfolio Manager

ITIL V3 roles within Service Design
- Service Catalogue Manager
- Service Level Manager
- Service Owner
- Service Design Manager
- Applications Analyst/ Architect
- Technical Analyst/ Architect
- Risk Manager
- Capacity Manager
- Availability Manager
- IT Service Continuity Manager
- IT Security Manager
- Compliance Manager
- IT Architect
- Supplier Manager
- ITIL V3 roles and boards within Service Transition
- Change Manager
- Change Advisory Board (CAB)
- Change Owner
- Emergency Change Advisory Board (ECAB)
- Project Manager
- Application Developer
- Release Manager
- Configuration Manager
- Knowledge Manager
- Test Manager

ITIL V3 roles and boards within Service Operation
- 1st Level Support
- 2nd Level Support
- 3rd Level Support
- Major Incident Team
- Incident Manager
- Problem Manager
- Service Request Fulfilment Group
- Access Manager
- IT Operations Manager
- IT Operator
- IT Facilities Manager

ITIL V3 roles within Continual Service Improvement
- CSI Manager
- Process Manager
- Process Owner

ITIL V3 roles outside the IT organization
- User
- Customer